Terms and Conditions – Baby Touch Store

Last updated: 9/11/2026

Welcome to the Baby Touch online store. By using the store or completing any purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are governed by the laws of the Sultanate of Oman, principally the Consumer Protection Law (Royal Decree No. 66/2014), the Electronic Transactions Law (Royal Decree No. 69/2008), the Personal Data Protection Law (Royal Decree No. 6/2022), and related regulations and decisions.

1. Store Information

Store name: Baby Touch (لمسة طفل)

Business / establishment name: [Mohammed Zaher Al-Mashharawi for Trade and Business]

Commercial registration number: [1618689]

Address: [Al Hail North – Muscat Governorate – Sultanate of Oman]

Email: [[email protected]]

Phone / WhatsApp: [95409066]

The store operates through the Zid e-commerce platform.

2. Definitions

Store: The Baby Touch online store and all related pages and services.

Customer / Consumer: Any person who browses the store or orders products from it.

Products: Children's and infants' supplies and accessories offered for sale in the store.

Order: A purchase request submitted by the customer through the store.

3. Eligibility to Purchase

The customer must have reached the legal age of majority (18 or older) or make the purchase with the consent of their guardian.

The customer must provide correct and accurate information (name, phone number, delivery address). The store is not responsible for delays or failed delivery resulting from incorrect information.

4. Products and Prices

We strive to display products with descriptions, images, and information that are as accurate as possible. Colors may differ slightly from the images depending on screen settings.

Prices are displayed in Omani Rials (OMR) and include value-added tax (5%) where the establishment is subject to it, unless stated otherwise.

The store may change prices and offers at any time without prior notice, provided this does not affect previously confirmed orders.

If a clear error appears in a price or description, the store may cancel or amend the order after contacting the customer, with any amount paid refunded in full.

Products are available subject to stock. If a product is out of stock, the customer will be notified and the order cancelled, or an alternative offered, with a refund of the amount paid.

5. Product Safety

We are committed to selling products that comply with the specifications and requirements in force in the Sultanate, particularly those concerning children's products.

The customer must read the usage instructions, warnings, and recommended age group printed on the product or its packaging, and use the product under adult supervision where necessary.

The store is not responsible for damages resulting from misuse or failure to follow usage instructions.

We recommend washing and sterilizing feeding products and any items that touch the child before first use, according to the manufacturer's instructions.

6. Order Completion and Payment

An order is considered confirmed once the customer receives a confirmation message from the store and, if payment is electronic, once payment is completed.

Available payment methods: [e.g., bank cards, cash on delivery, bank transfer, payment methods available via Zid].

Electronic payments are processed through secure payment gateways operated by licensed third parties. The store does not store bank card details.

The store may refuse or cancel any order if fraud or a violation of these terms is suspected.

7. Shipping and Delivery

Delivery is made to governorates within the Sultanate of Oman via shipping and delivery companies.

Estimated delivery time: [1] to [5] business days depending on the customer's location. This is an estimate and may be affected by external circumstances, and may be longer for governorates far from the store's location.

Delivery fees: [Home delivery 2 OMR, office delivery 1 OMR; shipping fees may increase depending on the size or weight of the product].

The customer must inspect the shipment upon receipt and notify the store immediately (within [24] hours) of any visible damage, shortage, or discrepancy.

If the customer cannot be reached or does not receive the order after delivery attempts, the store may cancel the order and, where appropriate, deduct the actual shipping costs from the refunded amount.

8. Exchange and Returns

Subject to the Omani Consumer Protection Law and its executive regulations:

Defective, damaged, or non-conforming products: The customer may exchange or return the product and receive a refund in accordance with the law, provided the store is notified within [7] days of receipt and is sent photos or a video showing the problem.

Change of mind: Exchange or return may be accepted within [3–7] days of receipt, provided the product is unused, in its original packaging with all accessories, and accompanied by the purchase invoice. Shipping costs are borne by the customer unless the reason lies with the store.

Products that cannot be returned for health and safety reasons (unless defective): Products that come into direct contact with the child or relate to hygiene and feeding, once their packaging has been opened or they have been used, such as: [list the products, e.g., feeding bottles, nipples, pacifiers, and personal care products].

Refunds are issued via the same payment method used, within [7–14] business days from the date the returned product is received and inspected.

Returns are not accepted for products damaged due to misuse by the customer.

9. Cancellation

The customer may request cancellation of an order before it is shipped by contacting us through the contact details above, and the amount paid will be refunded in full.

Once the order has been shipped, the exchange and return provisions in Section 8 apply.

10. Warranty

Products that carry a warranty are subject to the warranty terms of the manufacturer or agent, and the warranty period will be stated on the product page where applicable.

The warranty does not cover faults resulting from misuse, breakage, exposure to water (for products not water-resistant), or unauthorized repair.

This does not affect the consumer's legally established rights.

11. Privacy and Data Protection

We collect only the data necessary to fulfill the order and communicate with the customer, such as name, phone number, address, and email.

We use this data to process orders, ship them, provide customer service, and improve our services, and to send marketing offers after the customer's consent, which they may stop at any time.

We do not sell customer data and do not share it with any party except as necessary to deliver the service (shipping companies, payment gateways, the Zid platform) or if required by the competent authorities in accordance with the law.

We take reasonable measures to protect data, and the customer has the right to request access to, correction of, or deletion of their data in accordance with the Personal Data Protection Law.

The store may use cookies to improve the browsing experience.

12. Intellectual Property

All content in the store, including the logo, trade name, texts, images, and designs, is owned by Baby Touch or licensed to it. Copying, reusing, or publishing it for commercial purposes without prior written permission is prohibited.

13. Limitation of Liability

The store makes every effort to ensure the site's continuity and the accuracy of information, but does not guarantee that it is free from errors or interruptions.

The store is not liable for delay or failure caused by circumstances beyond its control (force majeure, weather conditions, failure of shipping companies or payment gateways).

In no event shall the store's liability exceed the value of the order in dispute, to the extent permitted by law.

14. Prohibited Conduct

It is prohibited to use the store for any unlawful activity, to attempt to hack or harm it, or to enter misleading or forged information. The store has the right to suspend the account or cancel orders in case of violation, and to take the necessary legal action.

15. Complaints

We care about our customers' satisfaction. To submit a complaint or comment, please contact us via [email / WhatsApp] and we will respond within [3] business days. If the complaint is not resolved, the consumer has the right to submit it to the Consumer Protection Authority in the Sultanate of Oman.

16. Amendments to the Terms

The store may amend these Terms and Conditions at any time, and amendments take effect from the date they are published on the store. The customer's continued use of the store after an amendment constitutes acceptance of it.

17. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws in force in the Sultanate of Oman. The competent Omani courts have jurisdiction over any dispute arising from them, after first seeking to resolve it amicably.

By continuing to use the store or completing a purchase, you agree to the Terms and Conditions above.

Baby Touch – لمسة طفل