Exchange and Returns

. Exchange and Returns

Subject to the Omani Consumer Protection Law and its executive regulations:

Defective, damaged, or non-conforming products: The customer may exchange or return the product and receive a refund in accordance with the law, provided the store is notified within [7] days of receipt and is sent photos or a video showing the problem.

Change of mind: Exchange or return may be accepted within [3–7] days of receipt, provided the product is unused, in its original packaging with all accessories, and accompanied by the purchase invoice. Shipping costs are borne by the customer unless the reason lies with the store.

Products that cannot be returned for health and safety reasons (unless defective): Products that come into direct contact with the child or relate to hygiene and feeding, once their packaging has been opened or they have been used, such as: [list the products, e.g., feeding bottles, nipples, pacifiers, and personal care products].

Refunds are issued via the same payment method used, within [7–14] business days from the date the returned product is received and inspected.

Returns are not accepted for products damaged due to misuse by the customer.