Privacy Policy

Privacy Policy – Baby Touch (لمسة طفل)

At Baby Touch, we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Law of the Sultanate of Oman (Royal Decree No. 6/2022) and its regulations, as well as the Electronic Transactions Law and the Consumer Protection Law. This policy explains how we collect, use, and protect your data.

1. Who We Are
   Store: Baby Touch (لمسة طفل)
   Business: Mohammed Zaher Al-Mashharawi for Trade and Business
   Commercial Registration No.: 1618689
   Location: Al Hail North – Muscat Governorate – Sultanate of Oman
   Contact: [Email [email protected] / WhatsApp 95409066]
2. Data We Collect
   • Identity and contact data: name, phone number, email address.
   • Delivery data: address, governorate, wilayat, and any notes that help deliver your order.
   • Order data: products ordered, order value, order history, and communications with customer service.
   • Payment data: processed through secure payment gateways operated by licensed providers. We do not store your bank card details.
   • Technical data: device type, browser, IP address, and cookies to improve your browsing experience.
3. How We Use Your Data
   • To process, confirm, and deliver your orders.
   • To contact you about orders, exchanges, returns, or complaints.
   • To improve our store, products, and customer service.
   • To send offers and marketing notifications with your consent; you may opt out at any time.
   • To comply with legal, accounting, and tax requirements.
4. Sharing Your Data
   We do not sell or rent your data. We share it only as necessary with:
   • Shipping and delivery companies to deliver your order.
   • Online payment gateways to complete payment.
   • Zid, the platform on which our store operates.
   • Competent government authorities when legally required.
   These parties are obliged to protect your data and use it only for the purpose of the service.
5. Data Protection
   We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration, including encrypted connections to our store. However, no method of internet transmission is 100% secure, so we advise against sharing sensitive information through unofficial channels.
6. Data Retention
   We keep your data for as long as needed to provide our services and meet legal and accounting obligations, after which we delete it or anonymize it.
7. Your Rights
   Under the law, you have the right to:
   • Request access to your personal data that we hold.
   • Request correction or updating of your data.
   • Request deletion of your data or restriction of its processing where there is no legal basis to keep it.
   • Withdraw your consent to marketing messages at any time.
   • File a complaint with the competent authority in the Sultanate of Oman.
   To exercise these rights, contact us using the details above and we will respond within a reasonable time.
8. Cookies
   We use cookies to remember your cart and preferences and to analyze store usage. You can disable cookies in your browser settings, though some store features may be affected.
9. External Links
   Our store may contain links to third-party websites or social media platforms whose privacy practices we do not control. We recommend reviewing their policies.
10. Children's Privacy
    Our store is intended for parents and adults. We do not knowingly collect personal data from children, and if we become aware of it, we will delete it.
11. Changes to This Policy
    We may update this policy from time to time. Changes take effect once published on our store, and your continued use of the store means you accept them.